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From 15 June, stores in England, Wales and Northern Ireland are open, with extra measures in place to keep our customers and colleagues well. Here’s what we’re doing to help you shop with confidence in our stores.

For more information on our response to Covid-19 click here


Your M&S Family


When you arrive

There may be a queue, but a friendly colleague will be managing the flow of customers in and out of the store, to maintain social distancing

When you enter

Hand sanitiser will be available at the door if you don’t have any with you. All baskets and trolleys will be cleaned regularly

When you shop

Keep an eye out for signs and floor markings reminding everyone to give each other the space they need, and to make it easier to find what you’re looking for

Paused services

Some services such as bra fit remain paused, but expert colleagues will be on hand to give advice. We’ve also got some great online tools to help you find the perfect fit

Rainbow sale

We’re donating 10% of the purchase price, excluding VAT, of all Rainbow Sale items to NHS Charities Together (registered charity 1186569)

Coffee to go

Our cafés will stay closed but some stores are offering takeaway hot drinks, with contactless collection

When you pay

We’ve installed Perspex screens at all till points and we’re accepting the new contactless limit of £45

When you get home

If you’re not completely happy with your purchase, you can return it for a refund or exchange. See our refund policy here